![]() HappyFox integrates with all email accounts & websites to ensure that all support requests get collated. It allows its users to organize better, assign the right email to the right person, respond faster and track everything.Īlso, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums. The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network. The Spiceworks software can be either cloud-based or installed and is completely free. ![]() The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics. The setup of Spiceworks software is easy and fast, with no waste of time for users. Multichannel support (Email, Voice, LiveChat, FB and Twitter)Īutomatic Ticket Distribution & Service-level Agreement (SLA) IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps. Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.ĭeriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels. Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform. Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system. ![]() Ĭoes this service integrate with any other apps?.ĭoes this service offer multi-user capability (e.g.ĭoes this service offer guides, tutorials and or customer support?.What platforms does this service support? Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
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